Privacy Policy

CHEKUPS PRIVACY POLICY

Effective Date: April 23, 2025

CHEKUPS Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including via WhatsApp and other digital platforms.

1. APPLICABLE LAWS

This Privacy Policy is aligned with:

• Nigeria Data Protection Act (NDPA)

• General Data Protection Regulation (GDPR) for users in the European Union

• Other applicable international data protection regulations

2. INFORMATION WE COLLECT

We collect the following types of data:

Personal Information:

• Full name, phone number, email address, gender, age

• Residential address (for home test logistics)

Health Information:

• Symptoms, medical history, test results, prescriptions

• AI-generated health recommendations

Technical Data:

• WhatsApp interaction logs

• Device type, browser type, location (if consented)

Payment Information:

• Transaction records (handled via Paystack, Flutterwave)

3. HOW WE USE YOUR INFORMATION

We use your data to:

• Recommend appropriate lab tests using AI

• Book lab appointments and coordinate home sample collections

• Send results and insights securely

• Connect you with certified healthcare providers

• Process payments

• Improve and personalize user experience

4. LEGAL BASIS FOR PROCESSING (GDPR & NDPA)

We process your data based on:

• Consent (e.g., when you start a WhatsApp conversation)

• Contractual necessity (e.g., to deliver services you requested)

• Legal obligation (e.g., health data regulations)

• Legitimate interest (e.g., improving services, preventing fraud)

5. DATA SHARING AND THIRD PARTIES

We only share your data with:

• Trusted diagnostic labs and licensed doctors

• Partner pharmacies for prescriptions

• Payment processors (Paystack, Flutterwave)

• Authorized third parties required by law (e.g., regulators)

We do not sell your data.

6. DATA STORAGE & SECURITY

• Data is stored securely on encrypted servers

• Access is restricted to authorized personnel only

• We use industry-standard security protocols (SSL, encryption, 2FA)

7. DATA RETENTION

• Medical and user data is retained for a minimum of 5 years, or as required by law

• You may request deletion of your data, subject to legal retention obligations

8. YOUR RIGHTS

Under NDPA, GDPR, and similar laws, you have the right to:

• Access your personal data

• Correct or update data

• Withdraw consent at any time

• Request data portability or deletion

• File complaints with regulatory authorities

To exercise any of these rights, contact us at support@chekups.health

9. COOKIES & ANALYTICS

CHEKUPS may use cookies or analytics tools to improve user experience. These do not collect personal health data unless explicitly consented.

10. CHILDREN’S PRIVACY

CHEKUPS does not knowingly collect data from children under 18 without parental or guardian consent.

11. INTERNATIONAL DATA TRANSFER

Where applicable, user data may be processed outside Nigeria in compliance with international data protection laws and secure cross-border transfer mechanisms.

12. POLICY UPDATES

We may revise this Privacy Policy from time to time. Material changes will be communicated via WhatsApp or email.

13. CONTACT US

If you have any questions, please contact us:

• Email: support@chekups.com

By using CHEKUPS, you consent to this Privacy Policy.